Pass and Ticket Refund Policy

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• Winter 2024-25
• Summer 2024

Winter 2024-25 Refund Policy

WinSport recognizes that situations change. Here are our current refund considerations. 

Season Pass Refund Policy - Medical and Employment Transfer Considerations

Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.

We assess for the following:

• medical conditions, supported by a doctor's certificate or 
• a transfer of employment, supported by a letter from your employer.  

Refunds are based on the purchase price of the pass. 

Refunds for family passes cover all members of the pass; no refunds will be given for individual family members. 

Refund amounts for medical and employment transfer considerations will be based on the following criteria: 

Forgotten, Lost or Stolen Passes 

Please contact Guest Services if you have forgotten or lost your pass or if you had your pass stolen. 

A replacement fee of $5 will apply. 

Winter Hill Tickets

If a non-purchasing passholder does not agree with WinSport's Exclusion of Liability and Assumption of Risk Notice (the "Notice"), they can return the pass to Guest Services for a full refund prior to first use. Subject to the prior sentence there are NO refunds on ticket purchases. If we are not operational on your ticket date you will be provided a credit on your WinSport account.

Summer 2024 Refund Policy

WinSport recognizes that situations change. Here are our current refund considerations. 

Season Pass Refund Policy - Medical and Employment Transfer Considerations

Refunds will only be considered due to medical conditions or a transfer of employment. The amount is based on the prorated scale below and is subject to a $20 plus GST processing fee.

We assess for the following:

• medical conditions, supported by a doctor's certificate or 
• a transfer of employment, supported by a letter from your employer.  

Refunds are based on the purchase price of the pass. 

Refunds for family passes cover all members of the pass; no refunds will be given for individual family members. 

Date of Claim and refund applied

Prior to opening day: 100%

Opening day - July 10: 75% 

July 11 - July 28: 50%

July 29 - August 14: 25% 

After August 14 - Closing Day: 0% 

Forgotten, Lost or Stolen Passes 

Please contact Guest Services if you have forgotten or lost your pass or if you had your pass stolen. 

A replacement fee of $5 will apply. 

Summer Hill Tickets

There are NO refunds on an issued ticket. 

We issue rainchecks when conditions are poor within 30 minutes from the time of sale. If our chairlifts close for more than 30 minutes, a raincheck applies will apply to the activity ticket. 

Refunds or exchanges do not apply on a raincheck. 

Please note: hill tickets and cards expire at the end of the summer season. They are not valid the following summer season.